A: Like any other valuable wall art or decorative sculpture, it requires respect for logical rules regarding the environmental conditions during storage and display (avoidance of too high and too low temperatures, high humidity, direct sunlight) and careful handling during cleaning.
It is quite simple to keep an artwork in its original purity. Try not to touch the front surface unnecessarily and avoid getting it wet.
Do not use anti-dust brushes which can scratch the surface of the artwork. Also avoid harsh cleaning chemicals on your artwork, like glass cleaning products for acrylic mounting. We strongly recommend you dust your picture gently using a soft, dry cloth that is lint-free. Microfiber cloths for lenses work extremely well. If you wish to remove a spot of dirt, dust, or grime, only use a photo lens cleaner – and only on the spot itself. Do not unnecessarily scrub clean areas. What’s more, remember that there is no need to apply excess pressure when wiping the surface.
To get more details you may reference the Limited Warranty information and detailed storage instructions accompanying your artwork delivery.
A: All of the artworks are delivered in a secure packaging, specially designed for the art transformation. Our top priority is getting your order to you securely and without damage – decorative purposes are not important when compared with the safe delivery of your precious artwork.
If you are buying artwork as a gift and would like us to ensure the packaging has a decorate presence, please send your request in writing to firstname.lastname@example.org or leave it via contact form (applicable to sculpture purchases only).
Some of the sculptures are accompanied with the high quality Surround Art Gallery leather box, you will find the note of it in their description.
With the exception of alternative agreements, your order will be shipped to the delivery address you provided when you placed your order. If you won’t be available to accept delivery, please bring this to our attention as soon as possible – you’ll receive a message prompting you to contact the courier and arrange a more suitable delivery date.
Please select “Invoice” on the checkout page to avoid difficulties with payment. We will send you an invoice for payment within 24 hours after placing your order.
If you have any questions, please contact us via the feedback form or in any other convenient way.
Art that you will always be pleased to look at
Surround Art Gallery's goal is to provide a first-class experience for every customer. We offer consultations before and after the sale, so you can be confident in your purchase. It is important for us that each piece of artwork is perfect for its new home.
The artwork that has been shipped to the customer is accompanied with a Certificate of Authenticity and Limited Warranty. These documents list important information about the purchased artwork. The Certificate provides specific information about the piece, while the warranty proclaims what responsibilities Surround Art Gallery has towards this artwork as well as providing essential advice for the customer on how best to care for it.